WELCOME
Introduction
Gender Pronouns
Employment at Will
Employee Acknowlegement Form
Welcome
Our Company
Our Patients
Goals Statement
Goals Statement for Company
Goals Statement for Physicians (HEA) 
Goals Statement for Practice (HEA)
Organization of the Practice (HEA)
The Manager (HEA)
EQUAL EMPLOYMENT OPPORTUNITY
Affirmative action Statement
Disability Accommodation
Pregnancy Accommodation
Lactation Accommodation
Equal Employment Opportunity Statement
Immigration Law Compliance
Sexual and Other Harassment
HIRING POLICIES AND PROCEDURES
Hiring Policies
Age Requirements for Some Duties
Criminal Convictions
Serious Chronic or Prolonged Illness
Employment Categories
Permanent, Full-time, Salary
Permanent, Full-time, Hourly
Permanent, Part-time, Hourly
Evaluation Period
Hiring Relative of Current Employees
Inventions and Creative Work
Job Descriptions
New Hire Act
Personnel Files
Reference Checks
Rehired/Reinstate Employees
Seniority
Serious or Prolonged Chronic Illness
EMPLOYMENT POLICIES
Work Schedules
Attendance
Availability for Work
Breaks
Emergency closings
Job Abandonment
Job Sharing
Lateness
Reduction of Hours
Telecommuting
Time Off
Work Hours and Flextime
EMPLOYEE PAYROLL
Change of Status
Compensatory Time
Direct Deposit of Wages
Diver’s Pay (CON)
Field Salaried Extra Pay (CON, MFG)
Garnishments and Support Oders
Layoff and Recall
Licenses and Certifications (CON)
On-Call (CON, MFG, HEA, OFF)
Overtime
Paychecks
Payroll Deductions
Payroll Errors
Reimbursements
Per Diem for Regional Assignments (CON, MFG, HEA, OFF)
Salary Advances and Cashing Checks
Special Pay Rates, Shift or Holiday Premiums, Special Positions
Show-Up Pay (CON)
Timekeeping
Tip Credit (RES)
Wages
EMPLOYEE PERFORMANCE
Evaluations
Increases in Pay
Bonuses
TERMINATION OF EMPLOYMENT
Resignation
Retirement
Layoff
Involuntary Termination
Exit Interviews
Employment References (service letters)
Return of Property
Payment with Notice
WORKPLACE STANDARDS
General Rules
Bulletin Board
Cash Handlng Procedures (RES, RET)
Children
Customer Service
Company Vehicles
Confidential Information
Conflict of Interest
Contacting Employees after Hours
Customer Service
Electronic Policy
Purpose
Prohibited Communications
Personal Use
Access to Employee Communications
Security/Appropriate Use
Participation in Online Forums
Policy Violations
Employee Meetings
Employee Services
Employee Conveniences
Employee Parking
Entrances
Parking at Jobsites, Customer Locations, or Vendor Locations
Security and Entrance Gates at Jobsites
Equipment Usage
Company Property and Usage
Company Vehicles
Computers
Mail Systems
Personal Property
Phone System
Postage, Office and Shipping Supplies
Family Emergency Notification
Gratuities
Grooming and Personal Hygiene
Housekeeping
Office Personnel
Jobsite Personnel (CON)
Lockers (CON, HEA, MFG)
Meal and Breaks
Food and Beverages
Media Policy/Public Statements
Name or I.D. Badges
Retail Policy (RET)
Smoking
Non-Compete Agreement
Non-Disclosure
Open Door Policy
Outside Employment and Activities
Recycling
Sick or Late Call-In
Solicitations and Petitions
Solicitations
Petitions
Stereos/Radios/Personal Entertainment Devices
Suggestion Program
Telecommuting
Theft, Misappropriation or Destruction of Property
Time Off
Uniforms
Visitors
Workplace Monitoring
PATIENT PROCEDURES (HEA)
Assisting in the Medical Area
Patient Flow
Preparing the Examining Room
Starting Each Day
After Every Appointment
Preparing the Patient
Assisting with the Examination
Medical Procedures
Prescribing Medications
Concluding the Patient’s Visit
MEDICAL OFFICE ADMINISTRATION (HEA)
Accepting New Patients
Prospective Patients
Referring a Caller to Another Care Provider
Emergencies
New Patients
New Patient Orientation
Mail and Correspondence
Mail
Processing Mail
The Doctor’s Correspondence
Medical Emergencies
Medical Records
Computerized Records
File Retrieval
Reception Desk
Abusive Visitor
Telephone
Telephone Messages
Appointments
Medical Advice Via the Telephone |
EMPLOYEE AND WORKPLACE SAFETY
Accidents
Accidents in the Workplace
Accidents in the Workplace
Bloodborne Pathogens (HEA)
Boom-Supported or Other Elevated Work Platforms (CON, MFG)
Drug and Alcohol Policy
Employee Safety Training
Material Safety Data Sheet
Fire Emergencies and First Aid
Equipment Traning
Hazardous Materials Policy
Fall Protection (CON, MFG)
General Safety Considerations (CON, MFG)
Personal Protective Equipment (CON, MFG)
Robberies
Safety and Occupational Health
Security
Shoplifters (RES, RET)
Weapons and Violence
Welding (CON, MFG)
Work Zone Traffic Protection (CON)
EMPLOYEE RELATIONS
Adherance to Policy
Guidelines for supervisors
Guidelines for employees
Complaint Procedures
Problem Resolution
Problems with co-worker
Problems with employees in another department
Problems with equipment or systems
Problems with policies
Problems with your supervisor
Conflict Resolution Form
Appeals
Appealing a termination
Appealing a disciplinary action
Adherence to Policy
EMPLOYEE CONDUCT
Guidelines
Progressive Discipline Policy and Procedure
Disciplinary action
Administration of the disciplinary procedure
Suspension
Immediate termination
Termination after review
Termination after written warning
Termination after two warnings
Performance issues
Monitoring supervisors
EMPLOYEE COMPENSATION AND BENEFITS
Special Benefits
401(k)
Employee Assistance Program
Employee Discount Program (RES, RET)
Profit Sharing Plan
Stock options
Tuition reimbursement
Insurance
Health Insurance
COBRA
Long-Term Disability
Retirement Trust Plan (Davis-Bacon Fringe Plan)(CON, MFG)
Social Security
State Disability Insurance
Unemployment Insurance
Workers’ compensation
Paid Leave Benefits, Optional
General Policies
Bereavement Leave
Emergencies
Holidays
Parental/Personal/Short-Term Leave
Sick Leave
Vacations
Paid Leave, State-Mandated
Jury Duty Leave
Crime Victims Leave
Domestic Violence or Sexual Assault
Unpaid Leave
Procedures
Family and Medical Leave
Literacy Education Leave
Military Leave
School Activity Leave
HIPPA PRIVACY POLICIES (HEA)
Release of Patient Information — Patient Access
Attorneys, Insurance Companies, Third Party Payment
Law Enforcement Agencies
Mental Health Record
Accounting of Disclosures of a Patient’s Protected Health Information
Required patient action
When the patient is physically present or otherwise available.
Releasing a Patient’s PHI for Purposes of Locating the Patient or Locating or Notifying a Patient’s Family Member or Friend of the Patient
Communicating Protected Health Information via Electronic Mail (E-mail)
Fax Policy
Rights of Minors to Keep Certain Categories of Protected Health Information Confidential
Abuse
Requests for PHI from the Minor’s School
Distribution of the Notice of Privacy Practices
Ownership and Control of Original Records Containing Protected Health Information
Removal of a Patient’s Records
Disposition of Original Records Upon Departure of a Health Care Provider
Patient Complaints about Uses and Disclosures of their Protected Health Information
Exercising Patient Rights Related to Protected Health Information
Confidentiality of Psychotherapy and Personal Notes
Disclosures of Protected Health Information Required by Law
Responding to Law Enforcement Inquiries
Responding to Inquiries from National Security, Intelligence, and Protective Services Officials.
Releasing Protected Health Information to Prevent a Serious Threat to Health or Safety
Unauthorized Uses and Disclosures of a Patient’s Protected Health Information
Violations of State or Federal Confidentiality Laws and rRegulations
Disclosures Of Protected Health Information Over the Telephone
Releasing Information for Purposes Of Treatment, Payment and Health Care
Definitions |
