Supervisor’s Guide, Contents

What’s Included in Your Employee Handbook Supervisor’s Guide

The topics are covered in the Supervisor’s Guide.

INTRODUCTION

External vs. Internal Searches
Interviewing
Common Interview Mistakes
How to Promote a Positive Interview Environment
Verifying References
Making Your Decision
Letters of Hire
Notifying Those You Do Not Hire
Equal Employment Opportunity
Disability
Serious Chronic or Prolonged Illness
Personnel Files
Employee Record Retention Guide
What to Include In (and Leave Out of) and Employee File
Employment Policies

EMPLOYMENT CATEGORIES

Probationary Period
Hiring of Relatives
Work Hours
Reduction of Hours
Time Off
Emergency Closings
Tardiness of Absenteeism
Job Abandonment
Accidents in the Workplace

Employee Payroll

Paychecks
Payroll Deductions
Salary Advances or Cashing Checks
Pay Rates for Special Positions or Work Shifts
Payroll Errors
Reporting Tips and Tip Pools (Restaurant Version only)
Timekeepers’s Rules and Payroll Policies
Reimbursements

Employee Performance

Evaluations
Increases in Pay

Termination of Employment

Resignation
Retirement
Involuntary Termination
Layoffs
Exit Interview
Return of Property
Workplace Standards

General Rules

Customer Service
No Smoking
Stereos
Accidents and Injuries
Cleanliness and Sanitation (Restaurant Version only)
Recycling
Store Security (Restaurant and Retail Versions only)
Shoplifters (Restaurant and Retail Versions only)
Robberies (Restaurant and Retail Versions only)
Visitors
Children
Contacting Employee after Hours
Suggestion Program
Workplace Monitoring
Age Requirement for Some Duties (Restaurant and Retail Versions only)
Uniforms (Restaurant and Retail Versions only)

Safety and Occupational Health

Hazardous Materials Policy
Employee Safety Training
Drug and Alcohol Policy
Equipment Usage

Company Property and Usage

Computers
Systems Maintenance
Phones and Mail Systems
Company Vehicles
Employee Relations

EMPLOYEE CONDUCTGuidelines

Conduct Policies Expanded
Insubordination
Practical Employee Management: Dealing with disrespect for management
Sexual and Other Harassment
Conflict of Interest
Non-Disclosure
Outside Employment Activities
Solicitation
Petitions
Grooming and Personal Hygiene Guidelines (Restaurant Version only)
Meals and Breaks (Restaurant Version only)
Progressive Discipline Policy and Procedures

Problem Resolution

Problems with Co-Workers
Problems with Employees in Another Department
Problems with Equipment or Systems
Problems with Policies
Problems with a Supervisor or Manager
Guidelines for Supervisors
Guidelines for Employees

Appeals

Adherence to Policy
Administration of the Discipline Procedure
Performance Issues
Disciplinary Action
IImmediate Termination
Termination After Review
Termination After a Written Warning
Termination After Two or More Warnings
Appealing a Disciplinary Action
Appealing a Termination
Monitoring Supervisors
Employee Benefits

Insurance

COBRA
Workers Comnpensation
Paid Leave Benefits4
Vacations
Emergencies
Payment with Notice
Holidays
Sick Leave
Jury Duty
Bereavement Leave

Unpaid Leave

Procedures
Family Leave
New Family Member
Medical Leave
Pregnancy Disability Leave
Personal Leave
Military Leave
Practical Employee Management

Don’t Impose Values with a Price Tag
Pay Your Staff for Time Worked
Sometimes Hiring Relatives Ruins Stability
Balancing Work Schedules
Don’t Mess with the Paycheck!
Tips for Handling an Employee Grievance
The Importance of Following Procedures
Deal Quickly With Sexual Harassment
Understanding Cultural Perceptions
When Being Frugal Costs Too Much

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